Privacy Policy

Information We Collect

Personal Identification Information

When you register for courses or contact us, we collect basic details like your name, email address, phone number, and sometimes your location within Egypt. We need this information to provide educational services and communicate with you about course updates or technical support.

Technical and Usage Data

Our platform automatically collects certain technical information to improve your learning experience. This includes your IP address, browser type, device information, and how you navigate through our courses. We use this data to understand which lessons work well and where students might struggle.

Course Performance Information

We track your progress through courses, assignment submissions, quiz results, and project work. This helps us provide personalized feedback and ensures you're getting the most from your education. Your instructors can see this information to better support your learning journey.

How We Use Your Information

We're pretty straightforward about data usage. Everything we collect serves a specific purpose related to education and platform improvement.

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We use industry-standard encryption for sensitive data like passwords and payment information. Our team regularly reviews security measures and updates them as needed.

Security Measures We Implement

Despite our best efforts, no online system is completely secure. We encourage you to use strong passwords and avoid sharing your account credentials with others.

Data Retention

We keep your information for as long as your account remains active or as needed to provide services. Course completion records and certificates are maintained for seven years to support your professional development and credential verification.

If you request account deletion, we remove your personal information within 30 days. However, we may retain some data longer when required by Egyptian law or for legitimate business purposes like financial record-keeping or dispute resolution.

What Happens to Your Data After Account Closure

Your Rights and Choices

You have control over your personal information. Egyptian law provides certain protections, and we go beyond minimum requirements to give you meaningful choices about your data.

Access and Correction

You can view and update most of your information through your account dashboard. If you need help accessing specific data or correcting inaccuracies, contact our support team at help@vyxistrack.xyz. We'll respond within five business days.

Data Portability

Want a copy of your data? We can provide your course progress, project submissions, and account information in a commonly used format. This request typically takes up to two weeks to process, depending on the amount of data involved.

Communication Preferences

You decide what emails you receive from us. You can opt out of marketing messages while still getting important course updates and technical notifications. Account-related communications can't be disabled as they're essential for the service.

Account Deletion

You can request full account deletion at any time. Be aware that this action is permanent and will remove your access to purchased courses and earned certificates. We recommend downloading any important materials before requesting deletion.

Cookies and Tracking

Our website uses cookies to remember your preferences and keep you logged in between sessions. Some cookies are essential for the platform to function, while others help us understand how students use our courses.

Types of Cookies We Use

You can manage cookie settings through your browser, but disabling essential cookies will prevent you from using certain platform features. Most students keep cookies enabled for a smoother learning experience.

Third-Party Services

We work with trusted service providers to deliver our educational platform. These companies help with payment processing, video hosting, email delivery, and technical infrastructure. Each provider has access only to the specific data they need to perform their service.

Service Provider Categories

All third-party providers sign agreements requiring them to protect your data and use it only for specified purposes. We regularly review these relationships to ensure they meet our standards.

Student Content and Projects

When you submit assignments or share projects in our courses, you retain ownership of your work. We need certain permissions to display your submissions to instructors for grading and potentially as examples for future students (with your explicit consent).

We never share your creative work outside the platform without permission. If we'd like to showcase student projects in marketing materials or case studies, we'll contact you separately and get written consent first.

Children's Privacy

Our courses are designed for adults and individuals aged 16 and older. We don't knowingly collect information from younger children. If you're under 16 and interested in our programs, please have a parent or guardian create and manage the account.

If we discover that we've accidentally collected data from someone under 16, we'll delete it promptly. Parents who believe their child has provided information to us should contact help@vyxistrack.xyz immediately.

International Data Transfers

While Vyxis Track operates primarily in Egypt, some of our service providers are based internationally. This means your data might be processed or stored outside Egypt. When this happens, we ensure appropriate safeguards are in place to protect your information according to Egyptian standards.

Cloud hosting services and video platforms often distribute content across multiple regions for faster access. These transfers are covered by standard contractual clauses that guarantee data protection.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students by email and post a notice on the platform. The "Last Updated" date at the top shows when the current version took effect.

Continuing to use Vyxis Track after policy updates means you accept the changes. If you disagree with new terms, you can close your account and stop using the service.

Egyptian Law Compliance

As an Egyptian company, we comply with local data protection regulations and consumer rights laws. This includes specific requirements around data processing, consent, and breach notification. Egyptian law provides you with certain rights regarding your personal information, which are reflected throughout this policy.

If you have concerns about how we handle your data or believe we're not meeting our obligations under Egyptian law, you can file a complaint with relevant authorities or contact us directly to resolve the issue.